Receiving and Return Policy
KIERA SELBE is meant to create an emotional jewelry that gives a fun and fashionable experience to the wearer. However, if you are not satisfied with our product, we wanted to thank you for your interest. We prioritize your happiness, and that is why we created a 30-day returning policy to make you feel confident when buying with us.
Recieving Instruction Policy
1. Upon receiving parcel, we recommend that customer takes video when openning for further claims if required.
2. Our brand will not accept claims related to missing or damage goods if no full video of parcel openning are provided.(No edited video are allowed)
3. Customer is required to check condition of goods when recieved.
1. The items returned without authorization will not be accepted.
2. The returned item must be sent back to KIERA SELBE within 30 days counting from the day of Shipping.
3. The returned item must be in the original condition, without scratches or wear.
4. For promotional material, customer must return it with the product otherwise we will reduce the refund amount.
5. Personalize product are not refundable except when the defects occur from the manufacturing.
6. Our brand does not accept exchanges or refund on all Pre-Orders items purchased.
7. Customer must be sure about sizes. We do not accept exchanges or refund all items related to sizes if ordering online.
8. Return parcels are not in our company responsabilities.
9. Re-Shipping of product must be paid by the customer.
1. Notify us about the defect/unwanted product by contacting KIERA SELBE care.
2. Wait for KIERA SELBEcare to respond and confirm your return product.
3. Pack and send the product back to us with a tracking code.
4. Wait for the product to arrive.
5. KIERA SELBE will inspect the product and transfer back the money.