FAQ
Order changes
We know that you are very excited to get your KIERA SELBE products. However, we will not accept any changes after you have confirmed your order.
Shipping methods
For now we only send our products with our international and domestic logistic partner.
Missing items
If the packing document shows that you are missing an item, please contact us and let us know your order number and the product code of the missing items. We will solve the problem and send the missing item as soon as possible because your happiness is our priority!
Damaged or incorrect items
We are so sorry for sending a damaged/incorrect items to you. Please let us know immediately about the problem and we will make it right. Don't forget to send us your order number and product code.
How many countries do we ship to?
We ship our product to every country that our international logistic partener can reach. If not sure send us a message and we will get back to you.
How to check your order status?
Type or copy and paste your tracking number into the link we have send you “Track my order” to get your status.